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I am SO grateful to the Original London group - I lost my prescription glasses at some point along the tour without realizing it. I alerted an employee at the stop nearest me and he was incredibly helpful. Someone had found them and the glasses were waiting for me at the main station! I received excellent customer service by everyone along the line - everyone was super helpful in answering questions and giving information about when to expect the next bus, etc. I was also really pleased with the tour itself. I only had time to do the yellow line and river cruise and am disappointed I didn't have more time to explore the other lines. Being a solo traveler and first timer in London, the tour was helpful in orienting me to the layout of London as well as the easiest way to see all the big sites in a short time.
My whole family enjoyed the hop on hop off tour in london, it's an easy and convenient way to see a new city!